In Episode 3 of Creative Intelligence, we discuss how knowledge workers can approach the question of reskilling and upskilling around AI and what employers need to do to support that journey.
My guests were Keith Ferrazzi, best-selling author and executive team coach, and Gautam Tambay, CEO and co-founder of Springboard.
We discussed durable skills that will continue to matter, the need to redesign entire workflows around AI (versus the mere automation or augmentation of existing workflows), why such workflow redesign hasn’t yet happened, workers' fears around AI and how to manage them. If you are in the business of skilling or if you are thinking about how to approach your own reskilling/upskilling in the age of AI, this one is for you.
My own personal framework for the durable skills that matter post AI is inspired by the 6Cs framework. The 6Cs in education are content, collaboration, communication, critical thinking, creativity, and confidence. AI is getting incredibly good at content skills (reading, writing, math, science). This makes the other 5C skills more differentiated for humans. Does that mean content skills are not as important? AI can do those well but we still need to know them so we can stress test AI’s answers and evaluate them more critically (so AI is more an accelerator for our content skills). That tells me that 6Cs matter and we should know the content skills well and use AI to accelerate such content work.
A preview of our next episode: At one point in our conversation, Keith mentioned the oft-used phrase “You won't lose your job to AI, but to someone using AI.” I have often wondered about this statement. In some ways, the statement is true. Not having AI skills will make workers less competitive against those who know how to leverage AI in their work. But, in many ways, the statement can be misleading IMO. It can lull us into a false sense of security. In Episode 4, I’ll be discussing this theme with author Sangeet Paul Chaudhry.
Timestamps
Introduction (0:00 - 1:30)
Reskilling Knowledge and Frontline Workers in an AI-Enabled World (1:30 - 8:00)
Redesigning Workflows Around AI (8:00 - 17:30)
Why Are We Not Seeing Redesigned Workflows Yet? (17:30 - 24:10)
Managing Worker Fears: Leadership Advice & Personal Reflections (24:10 - 28:35)
Call Center Workers & Broader Implications (or How do I adapt)? (28:35 - 34:45)
Upskilling Strategies & Feedback Loop (34:45 - 43:15)
One Piece of Advise for Listeners (43:15 - 46:50)
Closing Segment & Kartik’s Reflections (47:05 - End)
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